The major factors which form the basis of the structure adopted in the Organizational Excellence: Organizational Excellence have been rigorously examined with elaborated cases and examples. Seventeen factors have been considered to include: leadership and commitment, people management, middle management involvement, training and education, reward and recognition, teamwork, quality policy and strategy, communicating for quality, supplier management, accredited quality management systems, organizing for quality, managing by process, benchmarking, self-assessment, cost of quality, quality control techniques and measuring customer wants and satisfaction. These factors are found to impinge significantly on organizational excellence. It is interesting; however, that the main factors considered are those that represent the key criteria of excellence models such as the European Excellence Model or the Malcolm Baldrige National Quality Award Model.
Book Edition: First Edition.
Table of Contents:
Chapter 1: The Quality improvement continuum: An integrative approach
Chapter 2: The Process of self - assessment
Chapter 3: Self-Assessment tools
Chapter 4: Leadership: The key driver of business excellence
Chapter 5: Quality policy deployment: The key driver for performance measurement
Chapter 6: People management: The key asset
Chapter 7: Resource management: The key sources of “improvement progress"
Chapter 8: Business process management: The key driver for continuous improvement
Chapter 9: Managing performance outcomes for business excellence
Chapter 10: Managing customer satisfaction
Chapter 11: Managing people satisfaction
Chapter 12: Impact on society
Chapter 13: Benchmarking performance for business excellence
Chapter 14: Case Studies